Refund policy
Returns & Right of Withdrawal
Most GAAVA products are made to order through print-on-demand production. This means each item is created specifically for your purchase, in order to reduce overproduction and unnecessary waste. Because of this model, we generally do not accept returns unless there is a defect or production error.
However, customers within the European Union are still entitled to a 14-day right of withdrawal from the day you receive your order. If you wish to withdraw your purchase within this period, the item must be unused, unwashed, in original condition and in the original packaging. Proof of purchase is required.
To request a return or withdrawal, contact us at hello@gaava.shop before sending anything back. Items returned without prior approval will not be accepted.
Return shipments must be sent to:
Tengdahlsgatan 28
116 41 Stockholm
Sweden
If your return is approved, you will receive instructions and a return label. The customer is responsible for return shipping costs unless the item is defective, damaged or incorrect.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, misprinted or incorrect, contact us immediately with photos. In these cases we will replace the item at no cost to you or offer a refund if a replacement is not possible.
Non-returnable items
Because our products are printed to order, we cannot accept returns for unwanted items, changes of mind, wrong size ordered or similar – unless covered by the 14-day EU withdrawal right as stated above.
The following items are not eligible for return:
• print-on-demand items produced specifically for your order (standard for all GAAVA products)
• custom or personalized products
• items not returned in original condition
If you are unsure whether your order qualifies for return, contact us before sending anything back.
Refunds
Once we receive and inspect your return, we will notify you regarding approval. Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at hello@gaava.shop